About the Role

 This is an exciting opportunity for an enthusiastic professional who is passionate about delivering exceptional customer experiences while supporting the transition to sustainable energy solutions.

In this role, you will provide high-quality support across retail and distribution activities, helping to ensure the ongoing success of the Connected Energy business. You will be responsible for managing customer inquiries, applications, and complaints in a professional, positive, and timely manner across multiple communication channels.

You will also support the implementation and continuous improvement of customer service processes, procedures, and communications to ensure efficient, consistent, and customer-centric service delivery. Working collaboratively within the team, you will assist with administrative and operational customer service tasks while providing support to the Retail & Customer Strategy Manager and Customer Service Coordinator as required.

Reporting to the Retail & Customer Strategy Manager, the Customer Service Consultant will be responsible for:

• Managing customer inquiries, applications, and complaints across phone, email, website, and in-person channels
• Delivering positive, efficient, and professional customer experiences
• Recording and maintaining accurate customer information and supporting data management activities
• Assisting with electrical inspection notification reviews and fieldwork generation
• Supporting Solar Opt-In activities and setting up new distribution addresses
• Following established procedures and escalating complex matters where required
• Maintaining up-to-date knowledge of products, services and compliance requirements
• Collaborating with contracted partners and maintaining customer documentation
• Identifying opportunities to enhance the overall customer experience

About You

To be successful in this role, you will bring a strong customer service mindset, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Experience

• Minimum two (2) years’ experience in a customer service environment managing inquiries and complaints
• Experience working within established processes and procedures
• Demonstrated ability to accurately maintain customer records and administrative documentation
• Proven ability to meet Key Performance Indicators (KPIs)
• Experience in a regulated or compliance-driven environment, or within the energy, utilities or renewable sectors, will be highly regarded
• Exposure to stakeholder engagement or community-based service environments is beneficial

Skills

• Strong written and verbal communication skills
• Excellent time management and organisational abilities
• Ability to manage competing priorities and meet deadlines
• Calm and professional approach when handling complex or high-pressure customer situations
• Strong problem-solving and conflict resolution skills with the ability to de-escalate customer concerns
• High attention to detail and accuracy in data entry and record keeping
• Customer-focused approach with a strong service orientation
• Experience using CRM systems and customer management software
• Basic analytical and problem-solving capabilities
• Knowledge of the electricity and renewable energy sectors is desirable but not essential

Qualifications

• Certificate or formal training in Customer Service or Business Administration is advantageous, but not essential

What We Offer

At Zenith Energy, we value our people and are committed to supporting their growth and well-being. Our benefits include:

• Competitive salary
• Modern offices with free parking and end-of-trip facilities
• Opportunity to join Connected Energy as a permanent employee with professional development opportunities
• Free Employee Assistance Program (EAP) for employees and their families, supporting physical and mental well-being

Ready for Your Next Challenge?

If this opportunity aligns with your skills, experience and career aspirations, click the Apply button and submit:

• Your resume outlining relevant experience and skills
• A cover letter telling us why you are interested in the role

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, youth, LGBTQIA+ individuals, people from culturally and linguistically diverse backgrounds, and people living with disability.

Applicants requiring adjustments throughout the recruitment process can contact:
recruitment@zenithenergy.com.au

To read our Diversity & Inclusion Statement, visit:
https://zenithenergy.com.au/esg/#diversity

Join the team delivering sustainable energy solutions across Australia and make a difference.

To learn more about Zenith Energy, visit:
https://www.zenithenergy.com.au

Zenith Energy is a Work180 Endorsed Employer